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FAQs - Families & Students
Find quick answers to common questions about our tutoring, payments, and classes. Learn how Expert Tutors Help supports your learning journey smoothly.
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Frequently asked questions
Do you have expert tutors?
Yes, we do. All our tutors are qualified and experienced in teaching UK students. They understand different curriculums and learning needs. Each tutor helps students build confidence, improve skills, and achieve strong academic results through clear, step-by-step lessons.
Do you offer free trials?
Yes, we offer free trial lessons for new students. This helps you experience our teaching style and see if it fits your learning needs. You can book your free trial easily through our website or by contacting our support team on WhatsApp.
Are your tutoring services available online?
Yes, all our tutoring sessions take place online. We use trusted platforms like ClassIn and MeritHub for live lessons. Students can learn safely from home, get one-on-one attention, and enjoy a smooth online experience with clear communication and expert guidance.
Can I book a tutoring service today?
Yes, you can book your tutoring today. Choose your subject and level, and our team will help you get started quickly. You can call or WhatsApp us at +44 333 050 4415 for instant support and to schedule your first class.
What is your payment policy?
Tuition fees are paid four weeks in advance via Direct Debit. Missed classes are not refunded, but if you inform us before 24 hours, a replacement class will be offered within the same month. Our payment terms ensure fair and transparent billing.
How can I cancel tutoring sessions?
If you wish to stop your tutoring, please provide 28 days’ notice. This allows us to adjust your schedule smoothly. Contact our admin team through WhatsApp or by calling +44 333 050 4415 for quick assistance with cancellations or updates.
Do you offer refunds for missed classes?
Refunds are not available for missed classes. However, if you inform us at least 24 hours before the lesson, we can arrange a replacement session within the same month. This helps students stay consistent with their learning plan.
What happens if there are internet issues?
If internet issues occur on the student’s side, we cannot compensate for lost time. If the issue happens on the tutor’s side, the missed time will be made up in the same or another session, ensuring fair learning for every student.